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Quote of the Month

Strategy -

“Opportunity knocks upon the door of the prepared one. Strategic planning provides three more doors....”
- Kristian Hohenbrink

Why Care about Performance?

What is it about performance that makes people change their actions, thoughts, and beliefs? Is it merely a lifelong effect of peer pressure and family “training”? In small business performance traditionally translates directly into revenue because of inherent pressure to balance cash flow in the daily operation. The mind set of linking business performance to […]

Managing Customer Perception for Profit

You are driving in the rain and experience a flat tire. Pulling over and whipping out your cell phone to call emergency, you notice two tire repair locations within easy walking distance. The one on the left looks clean with proper landscaping, well-lit signage, and a covered entrance. The one to the […]

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