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We have all experienced the addictive adrenalin rush that comes with action in sports, at work, or perhaps at home. How nice to throw caution to the winds and be carried away by immediate gratification. Pursuit of quick fulfillment spills into your business practices and is represented by financial fear and knee jerk reaction to […] Figure 1 Welcome to the world of customer service in small business. Filled with lackluster performance, lack of tools, limited budgets, weak tracking, poor training, and a ton of excuses. Isn’t nice to call a small business inquiring about their “stuff” only to be shoved into voice mail hell, or worse, stuck on […] |
KandH Consulting
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